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RASA BENEFITS

  • RATES AS LOW AS 1.85% DEBT CARDS & 2.3% CREDIT CARDS WITH SURE SWIPE, SETTLE INTO ANY BANK ACCOUNT. TERMS AND CONDITIONS APPLY
  • 2.25% CREDIT CARD COMMISSION RATE with Standard Bank – Terms & conditions apply with the banks
  • 2.1% CREDIT CARD COMMISSION RATE with Nedbank Terms & conditions applied
  • American Express 4% Terms & conditions applied
  • LEGISLATION ADVICE –SMOKING, LEGAL, CONSUMER, LIQUOR, HEALTH AND SAFETY, MINIMUM WAGE.
  • COMPLIANCE ASSISTANCE AND DOCUMENTATION
  • CATHSETA LEARNERSHIPS AND INFORMATION ON WSP
  • GOVERNMENT REPRESENTATION OBJECTIONS AND MOTIVATIONS
  • NEWSLETTERS
  • INTERNATIONALTRENDS AND STATISTICS
  • FREE TRADE SHOW TICKETS AND PUBLICATIONS
  • SAMRO SAMPRA SABCTV LICENCE DISCOUNTS *T&Cs APPLY
  • ACCESS TO RASA POLICIES
  • SAMPLE PRODUCTS AND SUPPLIER VOUCHERS DISCOUNTS AND NEW PRODUCTS
  • PREFERENTIAL INSURANCE RATES
  • PREFERENTIAL RENTALS ON VARIOUS MACHINES FRIDGES BRANDING FROM PATRONS
  • WORKSHOPS & FORUMS
  • CALLENDER OF INDUSTRY EVENTS
  • LEGAL ADVICE
  • CUSTOMER COMPLAINTS FEEDBACK
  • SUPPLIER / RESTAURANT MEDIATION
  • SUPPLIER / LANDLORD MEDIATION


RASA MANAGEMENT SERVICES PROVIDED

  • RESTAURANT AUDITS
  • MENU REVAMPS
  • TRAINING PROGRAMMES WAITER , BARMAN, MANAGER, BARRISTER
  • INTERNATIONAL TRADE SHOWS – Anuga; NRA
  • MARKETING INITIATIVES
  • 94.7 CYCLE RACE DISCOUNT BOOKLET
  • DINE FOR 2
  • DINE WITH RASA
  • LANDLORD NEGOTIATIONS
  • NEW RESTAURANT OPENING SUPPORT
  • RESTYAURANT ASSIST
  • ROSETTA AWARDS
  • RESTAURANT OPERATIONAL SUPPORT
  • RESTAURANT COMPLIANCE ASSISTANCE
  • REDB STAFF VERIFICATION
  • MENU DESIGN COSTING ENGINEERING
  • BREAKFASTS MOTIVATIONAL COURSES GOLF DAYS
  • INDUSTRY SURVEYS
  • MARKET RESEARCH
  • CONSULTING AT R200 PH
  • RESTAURANTS FOR SALE
  • RESTAURANT CLASSIFIEDS
  • RESTAURANT PROMOTIONS

RASA POLICIES

The Restaurant Association of South Africa has, along with key specialists in the industry, developed a number of policies with clear and measurable guidelines to assist the industry in self-regulation and standardisation. Restaurants that comply with the guidelines for the various policies may display the relevant accreditation on their premises.

Properties that adhere to the RASA policies are allowed to display a specially adapted version of South African Tourism’s Welcome logo and will be listed as an accredited restaurant on www.southafrica.net, the official website of South African Tourism,Listings on this website will also carry the various RASA policy endorsements and will be plotted on the SA Tourism GPS database which is supplied to various role players in the digital mapping and navigation arena.
Creating awareness and educating the public on the minimum standards that should be expected from the restaurant industry is a key element to the RASA policies programme.

Policies developed thus far include:

RASA DINESAFE

Safe dining is absolutely crucial to the successful operation of any food service business. Not only is it a legal obligation for every restaurant to comply with statutory health and safety guidelines, it is also an ethical responsibility towards diners. The RASA Dine Safe policy covers aspects like food safety and hygiene practices, using accredited suppliers and adequate pest control. It also includes the RASA Healthy Diner Food Nutrition guidelines. The RASA Dine Safe policy is endorsed by JohnsonDiversey and Rentokil.

RASA SITSAFE

Restaurant clientele have the right to expect to feel safe within the restaurant environment. From having visible security guards and CCTV to putting control measures in place to prevent credit card fraud, this policy partners with a number of anti-crime and tourism safety initiatives to maximise its reach in crime prevention. Partners in the RASA Sit Safe policy are the Tourism Safety Initiative (TSI), the Violent Organised Crime Work Group (VOC), Consumer Goods Council of South Africa (CGCSA), Business against Crime (BAC) and Visible Policing. The RASA Sit Safe policy also takes into account staff verification through REDB, the RASAMS Employee Database. 

RASA PLAYSAFE

Restaurants that offer children’s entertainment and play facilities have to ensure that the facilities and equipment are safe, clean, and well maintained. Access should be controlled and the child minders on duty are expected to be trained in child minding, basic first aid, and CPR. The necessary disclaimers should be in place and the restaurant is expected to publicise a customer feedback line.

RASA SKILLSAFE

Diners have the right to expect good service at any restaurant. Establishments displaying the RASA Skill Safe accreditation have sent their staff to the RASA Training Academy which offers training to managers, waitrons, barmen, baristas, cooks, and child minders. The RASA Skill Safe policy also requires that restaurants exercise good labour practices. Restaurants that are RASA Skill Safe accredited make use of the RASA Hot or Not consumer feedback.

RASA PRICESAFE

Restaurants displaying this accreditation have had their menu endorsed by RASA. This means that the pricing levels have been benchmarked against industry standards and that RASA has certified that the pricing displayed on the menu is fair. RASA Healthy Diner food nutrition guidelines have also been taken into account.

 

RASA CODE OF PRACTICE

Confidentiality
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Ethics
We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the same methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of moral position of our clients and suppliers.

Duty of Care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.

Conflict of Interest
Will not provide any exclusivity to a service provider, we generally try to be fair in all dealings with competitor companies.

Contracts
Our contract will usually be in form of a detailed proposal or MOU, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

Fees
Our fees are always competitive for what we provide, which is high quality, tailored and specialised.  We do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our Client’s
available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, how it is to be achieved and financially justified.


Payment
We aim to be as fair as possible in the way that our services are charged and require payment upfront. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally paid upfront annually.

Intellectual property and moral rights  
We retain the moral rights in, and the ownership of all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property

Quality of Assurance
We maintain the quality of what we do through constant ongoing review with our clients of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under a number of quality assurance schemes. Further details are available on request.                               

Professional conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by other than the best and proper interests of our clients.

Equality discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disabilities.

OUR CONTACT DETAILS AND BANK ACCOUNT DETAILS:

The Restaurant Association of SA                                                      
Head Office                                                                                          
20 BC Penguin Drive, off Leslie West                                                 
Norscot Manor, Douglasdale 2165 
ATT:Tel: +27 (011) 705 2054/2251/2897                                                    
Fax: 0866 901 979
E-mail: wendy@restaurant.org.za   

        
Membership fee for all restaurants R1083.00 p.a (VAT) incl

Banking Details
The Restaurant Association of SA
Bank: Standard Bank
ACC: 420 998 578
Code: 019-205 Sandton